Our Refund Policy applies to award entry purchases and donations made through our website. Please review the information below carefully before completing your transaction.
All award entry fees are non-refundable once submitted. Award entries require administrative review and processing upon receipt, and therefore cannot be returned, exchanged, or refunded after submission.
If you believe an entry fee was submitted in error (such as duplicate payments), please contact us within 7 days of purchase, and we will review the request on a case-by-case basis.
Donations made through our website are considered voluntary contributions and are non-refundable, except in cases of documented processing errors (such as duplicate charges or incorrect amounts).
If you believe a donation was processed incorrectly, please contact us promptly so we can assist.
All payments are processed securely through third-party payment providers. Refunds, when approved, will be issued to the original method of payment and may take several business days to appear, depending on your financial institution.
If you have been notified that a refund was approved but have not yet received it:
Please check your bank or credit card account again.
Contact your credit card company, as processing times may vary.
Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at operations@aianevada.org.
Not applicable. We do not sell physical goods or discounted products.
Not applicable. We do not offer exchanges, as all purchases relate to digital submissions or donations.
Not applicable. We do not ship physical items and do not accept mailed returns.
If you have questions regarding award entries, donations, or payment issues, please contact us at operations@aianevada.org.